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Overview

Omni uses an email provider to send transactional emails — notifications, password resets, and AI-initiated emails. Before any emails can be sent, an admin must configure a provider.
Email provider configuration is managed entirely through the admin UI. No environment variables are needed.

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Supported Providers

Only one email provider can be active at a time.

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Setup

  1. Go to Settings → Email Provider in the admin panel
  2. Select the provider you want to configure
  3. Enter the required configuration
  4. Click Save

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Azure Communication Services (ACS)

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Resend

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SMTP

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AI Email Sending

In addition to transactional emails, the AI assistant can send emails on behalf of users during chat. When a user asks the AI to send an email in a conversation, the AI drafts the message and the user is asked to approve or reject before it is sent. Background agents with the email action enabled can also send emails autonomously as part of their scheduled tasks.